Who we are

Our website address is: https://appliancerepairinphiladelphiapa.com.

Published Date: July 31, 2026
Effective Date: July 31, 2026
Last Updated: July 31, 2026
Developed by: Hira Siddique, Local SEO Expert

Appliance Repair in Philadelphia PA (“we,” “us,” “our,” or the “Company”) operates the website https://appliancerepairinphiladelphiapa.com/ (the “Site”) and provides appliance repair services to homeowners, landlords, and property managers in Philadelphia, PA and surrounding areas (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Site, call our business line, or request a service quote or appointment.

By using our Site or contacting us for service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site or submit your information to us.

1. Information We Collect

1.1 Information You Provide to Us

When you fill out a “Schedule Service” or contact form, call our office, or otherwise reach out to us, we may collect:

Name
Phone number
Email address
Service address (street address, neighborhood, city, ZIP code)
Appliance type, brand, and description of the problem
Preferred appointment date/time
Payment information when you pay for a completed service (processed by a third-party payment processor — we do not store full card numbers on our servers)
Any other information you choose to include in a message, comment, or review

1.2 Information Collected Automatically

When you visit the Site, our hosting platform and analytics tools may automatically collect:

IP address
Browser type and version
Device type and operating system
Pages visited, time spent on pages, and referring/exit pages
Approximate geographic location (city/region level, derived from IP address)
Date and time of your visit

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies (such as web beacons and local storage) to operate the Site, remember preferences, and understand how visitors use the Site. This may include cookies from:

Our website hosting/CMS platform (WordPress)
Analytics providers (e.g., Google Analytics)
Embedded Google Maps functionality used to display our service area
Advertising or remarketing tools, if we run online ads (e.g., Google Ads, Meta/Facebook Pixel)

You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.

1.4 Call Recording

If we record or monitor phone calls for quality assurance or training purposes, we will disclose this at the start of the call where required by law.

2. How We Use Your Information

We use the information we collect to:

Respond to service requests, schedule appointments, and dispatch technicians
Provide quotes, complete repairs, and issue warranties
Communicate with you about your appointment (confirmations, technician arrival updates, follow-ups)
Send invoices and process payments
Improve our Site, services, and customer experience
Respond to inquiries, reviews, and customer service requests
Send promotional offers, service reminders, or newsletters, where you have not opted out
Comply with legal, tax, licensing, and insurance obligations
Detect, prevent, and address fraud, security issues, or technical problems

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information with:

Service technicians and dispatch staff who need it to complete your repair
Payment processors to handle billing and transactions securely
Service providers and vendors who support our business operations (e.g., website hosting, scheduling software, email/SMS communication tools, analytics providers)
Parts suppliers or manufacturers, only where necessary (e.g., processing a manufacturer warranty claim)
Legal and regulatory authorities, if required to comply with a law, subpoena, or legal process, or to protect our rights, property, or safety, or that of our customers
A successor entity, in the event of a merger, acquisition, or sale of business assets

All third parties we work with are expected to handle your information responsibly and only use it for the purposes we’ve authorized.

4. Text Messages and Phone Communications

If you provide your phone number, we may contact you by phone or SMS/text regarding appointment confirmations, technician arrival, service updates, or (with your consent) promotional messages. Message and data rates may apply. You can opt out of promotional texts at any time by replying “STOP,” and you may decline call recording where legally required to be disclosed.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining service and warranty records, satisfying legal, accounting, or reporting requirements, and resolving disputes. Service and warranty records are typically retained for the duration of the warranty period plus any additional time required by law.

6. Your Privacy Rights

Depending on your state of residence, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal or contractual exceptions
Opt out of marketing communications
Opt out of the sale or sharing of personal information (we do not sell personal information)

Pennsylvania does not currently have a comprehensive consumer privacy law, but if you are a resident of a state with applicable privacy legislation (such as California, Virginia, Colorado, Connecticut, or others), you may have additional statutory rights. To exercise any of these rights, contact us using the information in Section 10 below. We will respond within the time frame required by applicable law.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites (such as Google, Yelp, or HomeAdvisor review pages). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any information.

9. Children’s Privacy

Our Site and Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will take steps to delete it.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Appliance Repair in Philadelphia PA
Philadelphia, PA 19147, United States
Phone: +1 (267) 501-1163
Website: https://appliancerepairinphiladelphiapa.com/contact-us/

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

This Privacy Policy was published on July 31, 2026, and developed by Hira Siddique, Local SEO Expert.